Where a customer or a third party requires additional support, Terrace Insurance Brokers Pty Ltd T/As Austbrokers Terrace provides for the following:
Translating and Interpreting Services
Where practicable, we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We will record if an interpreter is used or if there are reasons we are unable to arrange one.
Austbrokers Terrace has engaged TIS National (Translating and Interpreting Service) to assist our customers or third parties that require additional assistance with language.
To find out more, click on the following link https://www.tisnational.gov.au/ or call 1800 131 450 and ask for assistance in your preferred language.
National Relay Service
Where a customer or third party requires contact to be via the National Relay Service (NRS), the following contact details are provided to assist you in contacting us:
– For Voice relay users: call 1300 555 727, then ask for (08) 82389200
– For TTY relay users: call 133 677 then ask for (08) 82389200
– For SMS relay users: call 0423 677 767
Where a customer or third party requires additional support from someone else (for example a lawyer, consumer representative, interpreter or friend), then we will recognise this and allow for it in all reasonable ways and recognise their authority to act as a support person.
Financial Advice / Counselling
For free, confidential and independent financial advice, customers can contact Financial Counselling Australia. Contact can be made by visiting their website http://www.financialcounsellingaustralia.org.au or by contacting the national financial counselling hotline on 1800 007 007.