Adam Fletcher – Integrated Safety

Since utilising Austbrokers Terrace in 2002, the requirements related to professional indemnity, public liability, business equipment, property, and other policies has become significantly more diverse and complex. At all times, our broker has been able to rapidly reassess what products were best for us – based on cost, quality of cover, and other factors. I have no reservations in recommending the services of Austbrokers Terrace based on our years of experience dealing with them.

Adam Fletcher, Director and Senior Consultant, Integrated Safety Support Board Member, World Health Organization’s Scientific Working Time Society Research Program Reviewer, United State’s National Aeronautics and Space Administration (NASA)

While watching the centre go down in flames, we had to ask ourselves the big question of whether to close it down or find a way to make it work. And with staff and parents arriving at 6.30 am that day, we made the quick decision to be positive and get it back up and running.

Upon recalling the night’s events, Clare explained that one of the first calls she made was to the centre’s Insurance Broker Morgan Jones of Austbrokers Terrace.

I called Morgan at around 7.00am who immediately made all the necessary arrangements.” Clare said she is so thankful that Morgan, who has been the centre’s Insurance broker for nearly a decade, recommended all the correct covers and sums insured, as the process was “incredibly seamless and efficient.

We’ve known Morgan for a long time, and really trust his advice and knew he would have our best interests at heart. I’ve been told the fire resulted in around $1M dollars in damages, a figure we just couldn’t have covered ourselves. If we hadn’t had insurance we wouldn’t be re-opening the centre, which would have resulted in over 20 staff losing their jobs and hundreds of children needing to find alternative care.

Clare and her team are thankful to be getting on with business and having the centre filled with kids and community members again.

Clare Dilliway – CEO, Northern Area Community and Youth Service Inc (NACYS).

Greg Thomas has always given me the most outstanding service. Thanks to him I had peace of mind that my beauty salon was protected with the correct insurance cover and I was better able to understand my policy clearly once he explained the cover in layman’s terms.

When I needed to make a claim on my policy it was extremely stressful and potentially disruptive to my business. Having Greg and his team taking care of all the details of the claim took so much of that stress off me. They were always on call to answer any of my questions and honestly could not have done enough for me. They assisted me 110% through one very painful time.

My salon was up and running again faster than I could ever have imagined and my staff and clients’ needs were still looked after during that time as well. All payments made by them were done promptly as promised.

Joseph Forni, Director – Celcius

I have always believed in the importance of insurance and by that I mean the best cover I can realistically afford. On the rare occasions I have needed to claim, the advice I have received from Austbrokers Terrace has meant the outcome was always excellent.

Recently, I required emergency medical assistance whilst travelling overseas and, again, the policy I had been recommended and the support I received from their claims specialists took away the stress and anguish often associated with these situations, so I could concentrate on getting home and getting well.

Stan Quin – Managing Director, Quin Maraine

The Heavy Haulage Industry has gone through many ‘ups and downs’ over the last few years and our business has had to adapt accordingly. Austbrokers Terrace has worked alongside us during this period, keeping us informed at all times of how our insurances are impacted and making certain we have the right cover in place as protection when we need it most.

Arthur Diamond – Director, Diamond Brothers