New research has revealed an adverse trend in the attitudes of Australian fund members towards private health insurance over the last four years, with the biggest change being how they feel about the importance of life cover. Roy Morgan’s Single Source Survey (Australia) showed that the majority of fund members still agree that “above all else, private […]
An underwriting agency is a specialised type of insurance agent or broker that has been granted underwriting authority by an insurer, according to the International Risk Management Institute (IRMA), and can administer programs and negotiate contracts for an insurer. An underwriting agency’s functions can include binding coverage, underwriting and pricing, settling claims, and appointing retail […]
Brokers who believe they will retain their clients simply by keeping in touch could be in for an unpleasant surprise when it comes to renewal time, warns one customer experience specialist. “Customer loyalty is an extremely misunderstood principle,” says Darrell Hardidge, who has spent 20 years helping firms of all sizes overhaul customer service. “With […]
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