Brokers who believe they will retain their clients simply by keeping in touch could be in for an unpleasant surprise when it comes to renewal time, warns one customer experience specialist. “Customer loyalty is an extremely misunderstood principle,” says Darrell Hardidge, who has spent 20 years helping firms of all sizes overhaul customer service. “With […]
THE MOST DANGEROUS OCCUPATIONS IN AUSTRALIA
How dangerous do you think your job is? Maybe you work in construction, or maybe your office building has a less-than-stellar maintenance record. No matter where you spend your nine to five, or even five to nine, every occupation comes with inherent risks, and it’s important to safeguard yourself against them. Still, not all jobs […]
CYBER INSURANCE GETS A ROCKET
Mandatory data breach legislation comes into effect February and has already put a rocket under the local market in cyber security insurance as well as supporting legal services. Earlier this year, the Insurance Council of Australia said the local cyber insurance market had been growing more quickly than any other commercial risk market. “Cyber-insurance is recognised […]
BUSINESS INSURERS TOO SLOW TO REACT TO CLAIMS?
Following a loss, it is vital that your insurance returns you to your pre-loss situation. Are slow claims turnarounds a concern for your business? Our dedicated claims team ensure that your claim is turned around in a timely fashion. Contact us today to find out how we can help your business. SME’s left short funded following losses Insurers […]
HOW OFFICE HELPS PROTECT YOU FROM PHISHING SCHEMES
Don’t fall victim to ‘phishing,’ an online fraud technique to lure you into disclosing personal details. There are many different tactics used to lure you, including e-mail and Web sites that mimic well-known, trusted brands. Phishing includes tips on how to identify phishing schemes and follow best practices to avoid becoming a victim of online […]
Hacking Can Affect Anyone!
SMEs thinking that hacking isn’t a relevant issue to them are being urged to think again, as a hack on a Perth business results in a flood of fake online ads. A Perth-based real estate agency had its computer systems hacked, resulting in scammers publishing fake rental ads. Read more here. Source: My Business
Phishing Scams: What Are They? How Can You Protect Yourself?
Phishing (pronounced “fishing”) is an online fraud technique used by criminals to lure you into disclosing your personal information. How can you identify a phishing scheme? What are best practices to avoid becoming a victim of online fraud? Unfortunately, as phishing attacks become more sophisticated, it is very difficult for the average person to tell […]
The Risk Of Shadow IT
By 2020, one in three successful cyber-attacks on organisations will be via shadow IT (Gartner) – in other words, the apps and software employees use without their employer’s approval or authorisation. According to Vaughan Klein, Regional Manager of Collaboration at Cisco Australia and New Zealand, the billions of dollars Australian businesses invest in security annually […]
Three Online Scams To Watch Out For
Online cons can cost you both time and money. Here are three common scams you should look out for: Online Dating ScamsAccording to the ACCC, 2,620 Australians lost almost $23 million to romance scams last year. Phishing ScamsWe’ve all received phoney correspondence from a fraudster purporting to look like it’s come from a legitimate business […]
Builders Insurance
The NSW Home Building Act requires that a licenced builder provide an insurance certificate to their clients prior to the commencement of residential building works when the labour and materials associated with the work exceeds $20,000 in value. Read more here. Source: Sourceable In South Australia, building work contractors must take out Building indemnity insurance when […]
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