There are infinite factors that contribute to the inevitable success or failure of a business, but the secret to success may be right in front of you – and that’s your customers. My customer experience secret is a concept I call “customer advocacy.” This is when “customers go beyond brand loyalty, they go out of […]
How to keep your data secure while travelling
When you start to plan your travel contact the Austbrokers Terrace team. We are able to provide extremely competive and affordable travel insurance to make your journey a little less stressful! However, many of you are also thinking about how to keep your data secure whilst you are away. You may find this information useful. […]
Five tips for business growth in spite of the Federal Electi...
It’s been a good year for small business. Over the past 12 months, most have increased their revenue and customer base. At any other time, this would mean small businesses have a very positive outlook, yet many small-business owners say they’re delaying critical business decisions due to uncertainty ahead of the Federal Election. Given the […]
Is credential stuffing the next big cyber threat?
Brokers and businessowners are being warned about the rise of credential stuffing – an illicit online activity which could be the next big cyber threat to hit Australia. First coined in 2011, credential stuffing is the term used when hackers take a username and password, then run it through different sites to see if they […]
Allianz reveals “eye-watering cost” of cyberattacks
With cyberattacks getting increasingly sophisticated, it has become one of the most significant risks for businesses, resulting in “eye-watering losses” of as much as US$600 billion ($840 billion) a year worldwide, according to global insurer Allianz. Sinead Browne, chief regions and markets officer at Allianz Global corporate and specialty, said much of this loss was […]
Notre-Dame: iconic cathedral had no insurance
The French Government will be footing the bill for rebuilding Notre-Dame de Paris as the cathedral is state-owned and has no private insurance cover against fire and other catastrophes. But Axa, the country’s biggest insurer, is possibly facing huge claims as it provided insurance for some historical items that were housed in the Paris cathedral. […]
Chubb issues warning on potential cyberattacks against SMEs
Chubb has published an advisory which outlines that while cyberattacks on major companies often make the headlines, SMEs continue to be much more common targets. Entitled “Cyber Attack Inevitability: The Threat Small & Midsize Businesses Cannot Ignore,” the advisory noted that – according to Chubb’s claims data – 60% of all cyber events experienced by […]
Businesses in Australia remain unprotected by terror insuran...
As the Christchurch shootings unfolded on 15 March, the city went on lockdown and businesses had to close their doors. As the lone-wolf style terror attacks become more common, cities respond with closing off entire streets and business districts. Stella Pruscino, Account Director at Edgewise Insurance Brokers has expressed concerns regarding the current exposure for […]
What Is An Underwriting Agency?
An underwriting agency is a specialised type of insurance agent or broker that has been granted underwriting authority by an insurer, according to the International Risk Management Institute (IRMA), and can administer programs and negotiate contracts for an insurer. An underwriting agency’s functions can include binding coverage, underwriting and pricing, settling claims, and appointing retail […]
Client Loyalty “EXTREMELY MISUNDERSTOOD”.
Brokers who believe they will retain their clients simply by keeping in touch could be in for an unpleasant surprise when it comes to renewal time, warns one customer experience specialist. “Customer loyalty is an extremely misunderstood principle,” says Darrell Hardidge, who has spent 20 years helping firms of all sizes overhaul customer service. “With […]
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