When you arrange your insurance through a broker, the most important first step is to contact your broker to discuss the loss. We can help you through the claim process, and assist in making the process run smoothly. When you’re put in a position of having to make a claim on your insurance, it can […]

Since the initial publishing of this article, the Financial Ombudsman Service has been replaced with the Australian Financial Complaints Authority; please click here for more information. Austbrokers Terrace is here to represent all of its clients, and is a ‘first port of call’ for claims disputes. As a side-note to this article — using an […]

They may be Australia’s national animal but it seems the much-loved kangaroo could be causing a headache for insurers after reports indicated a sharp increase in the number of ‘roo-related car crashes. Smash repairers in Australia’s south-east told ABC News that they’ve seen a dramatic jump in the number of cars colliding with kangaroos, with […]

Relying on old-fashioned payment methods, including cheques, is hindering the insurance industry when it comes to offering up-to-date customer service, and modernising the process could help them gain a competitive edge, according to one firm. “A lot of the problems that we see in the insurance industry are around inefficiencies in claims payouts, mainly around […]

Householders claims only make up a small portion of insurance claims. But it is so important to ensure that they are handled correctly. Using a broker ensures that you have an insurance professional who has your best interests at heart when a claim arises – if you’d like to talk further, please contact us.   […]

A man was sentenced to at least 27 years in prison for murdering his own father with a sword in order to claim life insurance money. Michael Phillip Martin, 28, of Esk, Queensland, was found guilty by the NSW Supreme Court of murdering Michael Anthony Martin, 46, at Murwillumbah, NSW, in June, 2014. He was […]

Choice points royal commission towards claim denials, premiums – Local – Insurance News – insuranceNEWS.com.au Consumer group Choice has asked the royal commission into financial services to examine claims denials and to compel insurers to disclose more information around premiums. It says in a submission that a survey resulted in people relating “experiences of delays […]