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Tom O'Brien, Author at Austbrokers Terrace Insurance | Adelaide | Melbourne

More Australians Don’t Think Private Health Insurance Is Ess

New research has revealed an adverse trend in the attitudes of Australian fund members towards private health insurance over the last four years, with the biggest change being how they feel about the importance of life cover. Roy Morgan’s Single Source Survey (Australia) showed that the majority of fund members still agree that “above all else, private […]

What Is An Underwriting Agency?

An underwriting agency is a specialised type of insurance agent or broker that has been granted underwriting authority by an insurer, according to the International Risk Management Institute (IRMA), and can administer programs and negotiate contracts for an insurer. An underwriting agency’s functions can include binding coverage, underwriting and pricing, settling claims, and appointing retail […]


Brokers who believe they will retain their clients simply by keeping in touch could be in for an unpleasant surprise when it comes to renewal time, warns one customer experience specialist. “Customer loyalty is an extremely misunderstood principle,” says Darrell Hardidge, who has spent 20 years helping firms of all sizes overhaul customer service. “With […]

Are Some Brokers Too Impersonal?

The team at Austbrokers Terrace takes pride in offering a tailored, personal approach to insurance broking. Contact us now to discuss any insurance needs. An accomplished industry lawyer who recently moved into a senior risk advisory role has shared his concerns about a significant threat facing brokers today. Mark Williams, who joined Acacia Insurance Services […]

Many Australians Take A ‘SHE’LL BE ALRIGHT’ Approach To Home

A new Suncorp study has revealed that only 49% of Australians equipped their homes with security features, such as screens, bars, and double locks, while a third were unconcerned about home security, because they believed they live in a safe neighbourhood. Alexandra Foley, Suncorp spokesperson, said families should check if their home is protected in preparation for […]

Majority Are Underestimating Cyber Risk – CHUBB.

Despite the increasing frequency of cyberattacks, most people are largely unprepared and at risk should they or their family be targeted, according to a new study from Chubb. Most respondents (86%) to the 2018 Chubb Cyber Risk Survey said they were concerned about cyber incidents. However, the study found that most were either underestimating or completely […]

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